███╗   ███╗ █████╗  ██████╗ ██████╗ ██╗███████╗██╗     
 ████╗ ████║██╔══██╗██╔════╝ ██╔══██╗██║██╔════╝██║     
 ██╔████╔██║███████║██║  ███╗██║  ██║██║█████╗  ██║     
 ██║╚██╔╝██║██╔══██║██║   ██║██║  ██║██║██╔══╝  ██║     
 ██║ ╚═╝ ██║██║  ██║╚██████╔╝██████╔╝██║███████╗███████╗
 ╚═╝     ╚═╝╚═╝  ╚═╝ ╚═════╝ ╚═════╝ ╚═╝╚══════╝╚══════╝

~/magdiel-reyes-leal$

> Senior Desktop Support Engineer | Systems Administrator | IT Professional

[LOCATION] Hialeah Gardens, FL | [EXPERIENCE] 10+ Years | [USERS_SUPPORTED] 500+

> whoami

> Executing profile_scan.exe...

> Loading user credentials...

> Dedicated IT Professional with over 10 years of

> technical support and systems administration expertise

> in both Windows and Linux environments.

> Skilled in server hardware support, network infrastructure,

> and endpoint management. Proven track record of managing

> over 500+ users across on-site and remote settings.

> Bilingual: English & Spanish

> Ready to deliver reliable solutions!

> ls -la ~/core_competencies/

OPERATING SYSTEMS
os_admin.exe
> Windows OS
> Windows Server
> Ubuntu
> macOS
NETWORKING
network.dll
> LAN/WAN
> DHCP/DNS
> VPN
> Firewall
> UniFi
> Cisco Meraki
SYSTEM TOOLS
sysadmin.bat
> Active Directory
> Group Policy
> Microsoft Intune
> Office 365
HARDWARE & VM
hardware.py
> Dell/HP Servers
> Laptops
> Macbooks
> ProxMox
> VMware
SCRIPTING & MONITORING
scripts.sh
> PowerShell
> Wireshark
> Kaseya
> ZOHO Desk
> Ivanti

> cat ~/professional_experience.log

Senior Desktop Support Engineer
Apr 2022 – Present
OHLA-USA
> Supported 300+ users across local and remote environments
> Administered Microsoft Intune for endpoint management
> Managed and deployed Cisco Meraki Firewalls & WAPs
> Created and maintained user accounts and GPO in Active Directory
IT Support Specialist
Jul 2021 – Apr 2022
Greenberg Traurig
> Delivered remote support for 300+ users via Ivanti and Bomgar
> Worked closely with internal users to understand needs, document requirements, and deliver IT solutions.
> Handled Active Directory account management and VPN setup
Systems Administrator / Field Support Specialist
Sep 2019 – Jul 2021
CyZerg
> Designed and implemented server racks, network topologies
> Configured Dell PowerEdge servers and SAN-like storage systems
> Supported onsite server hardware including Ubiquiti, Meraki, VoIP
> initiate_contact.sh
Ready to collaborate? Let's connect and solve IT challenges together

> Email: magdiel.reyes@itreyes.com

> Phone: 786-393-4721

> Location: Hialeah Gardens, FL 33018

> linkedin.exe> email.dll> phone.bat